• The University of Western Macedonia engages in providing state-of-the-art education and developing a creative research and working environment. The University Administration Authorities and staff are committed to ensuring quality assurance for all delivered services, which is a strategic goal of management and accountability. UoWM’s vision is to become an educational and social cluster, and contribute to addressing social, cultural and developmental problems, committing to the principles of scientific ethics, sustainability, sustainable development, social cohesion and accountability, always placing emphasis on students.
  • The University of Western Macedonia perceives Quality as a fundamental component to deliver vision and mission targets. Quality assurance policies are based on UoWM’s Administration, Staff and Students’ commitment to reliable and ongoing quality enhancement of the University study programmes, research and administration services, with a view to creating a strong pole for knowledge, development and social contribution.
  • By establishing and constantly reviewing, redesigning and reformulating quality assurance policies, the University is committed to improving performance. The specific strategy will place special emphasis on values, standards and role models, in order to help the country towards genuine development.
  • In the framework of Quality Assurance Policies, University Administration encourages quality assurance and continuous improvement, and sets specific key quality objectives that are reviewed on a regular basis and are aimed at:
  • catering for state-of-the-art education,
  • constantly improving and upgrading educational processes,
  • engaging in scientific, research and educational projects and exploiting outcomes and innovation,
  • recruiting highly qualified and trained staff and strengthening human resources competence,
  • disseminating knowledge and enhancing arts,
  • constantly developing and upgrading information systems by applying cutting-edge technologies,
  • fulfilling national development needs and endorsing a national plan for reconstructing the production sector towards sustainability,
  • continuously improving working conditions and life quality,
  • enhancing business performance,
  • maximising beneficiaries’ satisfaction,
  • strengthening and promoting research,
  • promoting excellence by providing functional support to students,
  • enhancing the image and international prestige of the University,
  • promoting UoWM’s functions and services to local communities, the state, and the international academia,
  • endorsing total transparency,
  • improving UoWM services and facilities
  • getting feedback from applied relevant and reliable internal and external evaluation processes to design objective setting,
  • supporting Privacy policy

 

  • Quality Assurance Policies are focused on continuously enhancing business performance, and creating added value for all those involved, capitalising on the experience, knowledge and dynamics of human resources.
  • In this context, the University of Western Macedonia has established, implemented and improved an Internal Quality Assurance System, in compliance with the requirements of the Hellenic Authority for Higher Education (HAHE) and the relevant international practices, especially those of the European Higher Education Area (article 14, 1 L.4009 / 2011), which specify inbound and outbound data.
  • To ensure and improve the quality of educational and research processes, and enhance university functions and performance, the University follows the criteria set out in Article 72.2, Law 4009/2011.
  • To manage quality assurance of the University functions (administrative, technical, financial) the University implements and complies with the requirements of the International Standard ISO 9001: 2015.
  • To achieve accountability and anti- bribery procedures, the University applies, inter alia, the principles of ISO 37001: 2017.
  • To protect personal data, UoWM applies the provisions of the General Data Protection Regulation (EU 679/16) directly applicable in the Greek legislation and with consistent effect.
  • UoWM’s environmental management is applied as provided , under the International Standard ISO 14001: 2017.
  • UoWM’s social responsibility is applied under the requirements of the International Standard ISO 26001: 2010.

The above considerations form a solid and stable framework to support, control and apply the Internal Quality Assurance System.

  • Quality assurance policies are applied by:
  • complying with the University legal and regulatory framework,
  • establishing, reviewing, redesigning and reconsidering quality assurance objectives, fully in line with UoWM’s strategy,
  • disseminating quality policies to University stakeholders,
  • carrying out internal audits.
  • The specific policies endorse:
  • the organisation of the internal quality assurance system,
  • the accountability and role of the University Administration bodies, Departments and other functional units, as well as staff members and students in terms of quality assurance,
  • academic principles, ethics, non-discrimination practices, as well as the involvement of external bodies in quality assurance processes,
  • consistent improvement of learning and teaching, research and innovation,
  • quality standards for study programmes in compliance with HAHE principles,
  • efficient service organisation, as well as facilities construction and maintenance,
  • allocation and management of resources for the University functions,
  • upgrading and rational distribution of human resources.

 

  • The University Administration considers Quality Assurance System as a vital instrument to enhance its status, drawing on:
  • service quality improvement
  • cost reduction
  • optimal organisation
  • promotion of innovation
  • The framework and instruments for specifying and revising Quality objectives and goals are set out in regular University Management Reviews.
  • Higher performance and anticipation of problems/non-compliance require awareness and systematic control of both individual and general processes. To control processes, the Quality Assurance System requires:
  • specifying responsibilities and competencies for all jobs and processes
  • records of process methods (Procedures, Instructions, Guidelines, etc.), when necessary
  • inbound and outbound data specifications
  • ongoing processes control
  • records corroborating service quality
  • projects to achieve Quality objectives
  • corrective Actions to systematically avoid complications and continuously improve functions, as well as a framework for Preventive Actions

Failure to comply with the relevant policy will imply legal and non-legal consequences.

The university quality assurance policy is communicated, disseminated and applied to all academic and administrative staff members as well as students, in order to ensure that all UoWM members are accountable for quality assurance. UoWM students are promptly informed about the quality assurance policy of their Department and the University during the new students’ reception ceremony.

To communicate its quality assurance policy, the University of Western Macedonia organises relevant national and international events and meetings with business, research, social, environmental and cultural stakeholders.

The Quality Assurance Policy Statement is posted both on the University website and on the Quality Assurance Unit webpage (https://modip.uowm.gr).

The Vision, Mission, Strategy and Quality Policy of the University of Western Macedonia are also posted both on the University website and on the Quality Assurance Unit webpage (https://modip.uowm.gr).